How AI Is Being Used

At Haileybury Dental, we use advanced artificial intelligence tools to support our dental team in delivering accurate, efficient, and patient-focused care.

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These technologies assist with dental imaging and clinical documentation, helping improve communication, workflow, and the overall patient experience.

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1. | Pearl AI - hellopearl.com

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Dental Imaging:

Pearl AI is an advanced dental imaging tool that helps dentists analyze dental X-rays with artificial intelligence.

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What it Does:

• Assists dentists in detecting cavities, bone loss, infections, and other conditions

• Highlights areas of concern directly on X-rays

• Helps improve consistency and accuracy during examinations

• Makes it easier for patients to understand what the dentist is seeing

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How We Use It:

At Haileybury Dental, Pearl AI is used as a support tool during X-ray analysis. It provides an additional layer of review while our dental professionals make the final diagnosis and treatment decisions.

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Patient Benefits:

• More visual and understandable consultations

• Earlier detection of potential issues

• Increased confidence and transparency during appointments​​

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2. | Heidi AI - heidihealth.com​​

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Documentation Aid:

Heidi AI is an intelligent medical documentation assistant designed to help healthcare professionals reduce administrative workload.

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What It Does:

• Transcribes conversations and clinical information

• Assists with generating clinical notes and documentation

• Helps organize patient information more efficiently

• Allows staff to spend less time typing and more time focused on patient care​

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How We Use It:

At Haileybury Dental, Heidi AI assists with clinical documentation and note organization, helping our team maintain efficient and accurate records while improving workflow throughout the clinic.

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Patient Benefit:

• More focused face-to-face interaction

• Faster documentation processes

• Improved efficiency during appointments

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Do I have to give consent?

Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.

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Who has access to my medical information?

Only your clinician! We use strict and robust access controls and are compliant with PIPEDA and all relevant provincial privacy legislation across Canada. Our systems are also certified to global standards like SOC 2 and ISO 27001, ensuring the highest levels of data security and confidentiality.

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Where is my data stored?

All data is locally hosted in Canada. This is how we prioritize data sovereignty and enhance data security, while also ensuring compliance with Canadian data protection regulations.

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How is my data used?

Our approach to data collection is threefold: ​

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• Be Transparent: We clearly explain how we use your data in our Privacy Policy.

• Limit Collection: We only collect data that is essential for providing you our services or enhancing. Heidi's effectiveness.

• Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.

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Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi's performance and accuracy.​

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Do you store recordings of my appointment?

No. Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinicians Practice Management System.