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Short Notice Cancellation Policy
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At Haileybury Dental, we strive to provide care in a manner that best meets your needs and schedules. However, missed appointments and last-minute cancellations affect our ability to deliver quality services and to support patients in achieving optimal dental health.
We value and respect our patients’ time and always strive to provide appointments at our earliest availability. When you schedule an appointment, our team reserves that time specifically for you.
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Cancellation and Rescheduling
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If you are unable to attend your scheduled appointment, we are happy to reschedule, provided you give us at least 24 hours’ notice. This advance notice allows us to offer the time to another patient.
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If less than 24 hours’ notice is provided or if an appointment is missed without notice, a short notice cancellation fee of $50.00 will apply. This policy ensures we can continue to accommodate urgent and waitlisted patients in need of care.
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Appointment Confirmations and Reminders
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All appointments are confirmed at the time of booking. As a courtesy, our office also provides automated email and SMS reminders. Please note that patients are responsible for attending, cancelling, or rescheduling their appointment(s). Failure to receive a reminder message does not exempt patients from our cancellation policy.
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How to Cancel an Appointment​
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To cancel or reschedule, please contact us
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📞 Phone: 705-672-2141
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📱 Text: 705-999-7871
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📧 Email: info@haileyburydental.ca
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Illness and Weather-Related Cancellations
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We encourage patients to plan during the winter season when weather events may affect travel. If you become ill, please contact our office as soon as symptoms develop. Illness-related cancellations made with less than 24 hours’ notice are still subject to the short notice cancellation fee.
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If our office is open, it is expected that patients attend their scheduled appointment.
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Missed Appointments and Deposits
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Patients who miss more than one appointment or repeatedly provide insufficient notice may be required to pre-pay for future appointments.
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In addition, appointments 1.5 hours or longer require a 50% deposit of the treatment cost at the time of booking.
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If you have any questions about your scheduled appointment or our Short Notice Cancellation Policy, please don’t hesitate to contact our team. We appreciate your cooperation and understanding.
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